Course description

INTRODUCTION

The 2024 Conference on Records Management is designed to equip clerical and registry professionals with the skills, tools, and strategies needed to thrive in today’s fast-paced, data-driven workplace. Effective records management is at the heart of organizational efficiency and accountability, particularly in public service and administrative sectors.

this conference emphasizes innovation, technology, compliance, and professional growth. Participants will learn practical methods to streamline workflows, embrace digital transformation, and strengthen their roles as vital custodians of organizational records.

By the end of this conference, participants will be able to:

1. Understand modern records systems – Gain knowledge of electronic document management systems (EDMS), AI tools, and best practices in both digital and physical records.
2. Implement effective filing and retrieval techniques – Apply streamlined methods for quick, accurate, and compliant record access.
3. Boost workflow efficiency – Use automation, time management, and workflow tools to enhance productivity.
4. Ensure compliance and data security – Apply legal frameworks, privacy standards, and retention policies to safeguard information.
5. Strengthen problem-solving and soft skills – Improve conflict resolution, adaptability, and customer service in administrative roles.
6. Collaborate effectively – Build teamwork, communication, and cross-departmental coordination for stronger registry operations.
7. Leverage future-focused strategies – Explore digital transformation, AI, and upcoming trends in records management.

CONFERENCE CONTENT

Module 1: Foundations of Records Management

• Principles of records management and its role in organizational success
• Evolution from paper-based to digital systems
• Roles and responsibilities of clerical and registry staff

Module 2: Electronic Document Management Systems (EDMS) & AI Tools

• Features and benefits of EDMS (indexing, audit trails, version control)
• Transitioning to digital platforms
• Introduction to AI in records management: automation, classification, and data extraction

Module 3: Filing, Indexing, and Retrieval Techniques

• Best practices for physical and digital filing systems
• Classification methods (alphabetical, numerical, subject-based)
• Quick retrieval strategies for efficiency

Module 4: Enhancing Workflow and Productivity

• Identifying bottlenecks and process improvements
• Automating routine clerical tasks
• Time and task management strategies

Module 5: Compliance, Data Security, and Privacy

• Legal and regulatory requirements (e.g., FOI Act, GDPR principles)
• Security protocols for protecting sensitive information
• Records retention and destruction policies

Module 6: Problem-Solving, Conflict Resolution & Soft Skills

• Addressing common records management challenges
• Conflict resolution within clerical teams
• Soft skills for success: communication, adaptability, and customer service

Module 7: Collaboration and Teamwork in Registry Operations

• Building stronger communication across departments
• Tools for collaboration and coordination
• Creating a cohesive administrative unit

Module 8: Practical Workshop – Applying Modern Strategies

• Group exercises: designing filing systems
• Hands-on EDMS practice
• Role-playing problem-solving and teamwork scenarios

Module 9: Future Trends and Strategic Planning

• AI, automation, and digital transformation in records management
• Preparing for future legal and technological changes
• Developing a personal action plan for workplace improvement

Who Should Attend:

• Government officials
• Public sector clerical and registry staff
• Records managers and administrators
• Policy makers and compliance officers
• IT and information management professionals
• Accountants, auditors, and administrative supervisors

What will i learn?

• understand modern records management systems
• implement effective filing and retrieval techniques
• improve workflow and productivity:
• ensure compliance and data security:
• develop problem-solving and time management skills:

Frequently asked question